Privacy Policy - Acelot

1. Introduction

Acelot Innovation Private Limited ("Acelot", "we", "us", or "our") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website (www.acelot.in), mobile applications, and related services (collectively, the "Services").

Last Updated: 28th May,2025

By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our Services.

2. Information We Collect

2.1 Information You Provide to Us

When you register for our Services, we may collect:

Personal Information: Name, email address, phone number, age, location
Account Information: Username, password, educational interests and preferences
Transaction Information: Payment details, purchase history, billing information
Educational Data: Course progress, test scores, learning preferences, discussion forum posts
Support Communications: Information you provide when contacting our support team

2.2 Information We Collect Automatically

When you use our Services, we automatically collect:

Device Information: Device type, operating system, browser type, unique device identifiers
Usage Information: Pages visited, time spent on pages, clicks, navigation patterns
Technical Information: IP address, log files, cookies and similar technologies
Location Information: General geographic location based on IP address

2.3 Information from Third Parties

We may receive information about you from:

Social media platforms (if you choose to connect your accounts)
Payment processors
Analytics providers
Educational content partners

3. How We Use Your Information

We use your information to:

Provide Services: Deliver educational content, track progress, personalize learning experience
Account Management: Create and maintain your account, authenticate users
Communication: Send important notices, course updates, and promotional materials (with your consent)
Improvement: Analyze usage patterns to improve our Services and develop new features
Support: Respond to inquiries and provide customer support
Legal Compliance: Comply with legal obligations and protect our rights

4. Legal Basis for Processing (for users in applicable jurisdictions)

We process your personal information based on:

Consent: When you agree to specific uses of your information
Contract Performance: To provide the Services you've requested
Legitimate Interests: To improve our Services and ensure security
Legal Compliance: To meet regulatory requirements

5. Information Sharing and Disclosure

We may share your information with:

5.1 Service Providers

Third-party companies that help us operate our Services, including:

Cloud hosting providers
Payment processors
Analytics services
Customer support tools

5.2 Legal Requirements

We may disclose your information when required by law or to:

Comply with legal processes (subpoenas, court orders)
Enforce our Terms of Service
Protect the rights, property, or safety of Acelot, users, or others
Investigate fraud or security issues

5.3 Business Transfers

In case of merger, acquisition, or sale of assets, your information may be transferred to the new entity.

We do not sell your personal information to third parties for marketing purposes.

6. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

Encryption of data in transit and at rest
Regular security assessments
Access controls and authentication
Employee training on data protection

However, no method of transmission or storage is 100% secure. We cannot guarantee absolute security of your information.

7. Data Retention

We retain your personal information for as long as:

Your account remains active
Necessary to provide our Services
Required by law or for legitimate business purposes

Generally, we retain user data for three (3) years after account closure, unless:

Longer retention is required by law
You request earlier deletion (where legally permissible)

8. Your Rights and Choices

Depending on your location, you may have the following rights:

8.1 Access and Portability

Request access to your personal information
Receive a copy of your data in a portable format

8.2 Correction and Deletion

Correct inaccurate information
Request deletion of your personal information (subject to legal limitations)

8.3 Consent Management

Withdraw consent for marketing communications
Opt-out of certain data processing activities

8.4 Account Controls

You can update your account information and privacy preferences through your account settings.

9. Cookies and Tracking Technologies

We use cookies and similar technologies to:

Remember your preferences and login status
Analyze website usage and performance
Provide personalized content and advertisements

You can control cookie settings through your browser, but some features may not function properly if cookies are disabled.

10. Children's Privacy

Our Services are intended for users aged 13 and above. We do not knowingly collect personal information from children under 13 without parental consent. If you believe we have collected information from a child under 13, please contact us immediately.

For users between 13-18, we require parental consent for account creation and data processing.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers in accordance with applicable data protection laws.

12. Third-Party Links

Our Services may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any information.

13. Updates to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of material changes by:

Posting the updated policy on our website
Sending email notifications to registered users
Displaying prominent notices within our Services

Your continued use of our Services after such updates constitutes acceptance of the revised Privacy Policy.

14. Contact Information

Data Protection Officer / Grievance Officer

For any privacy-related questions, concerns, or requests, please contact:

Email: info@acelot.in
Phone: +91 9205309509
General Inquiries: +91 9811949999

Mailing Address:
Acelot Innovation Private Limited
info@acelot.in

We will respond to your inquiries within 30 days of receipt.

15. Governing Law

This Privacy Policy is governed by the laws of India. Any disputes arising from this policy will be subject to the jurisdiction of courts in Delhi, India.

Note: This Privacy Policy should be reviewed by legal counsel to ensure compliance with all applicable laws and regulations in your jurisdiction.